You had that happen, too? And here I thought we had gotten special treatment from the cable company!
I hope you didn't say anything about switching to over-the-air...that'll get you blacklisted. Not that I would know about such things, of course.
I would not tell a soul about your over-the-air indiscretions. No possible good could result from it. I will not even admit to knowing how to spell hantenna.