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Attackpoint - performance and training tools for orienteering athletes

Discussion: Thank You

in: emilyr; emilyr > 2016-05-15

May 16, 2016 4:43 PM # 
I didn't run this race, but 'Thank You' for designing it!

I didn't realize how important 'Thank You' can be until after designing the Cascade website.

Despite the new website being a drastic improvement over the old one in a variety of ways, it seems that people give me one generic line of "it's pretty" then proceed with a long-winded criticism of a very small detail. Can people not see the forest before the trees?

My jar of incoming criticisms got so full, that I posted to my local Buy Nothing group that I'd look at someone's bike and check to see if it needed a tune-up, plus pump up the tires and spiff up the chain. I did this because I just needed someone to say 'Thank You.' Anyone!

So... I know how much goes into these efforts. It's nearly impossible for to go perfectly, and I'm sure on the whole it was great. And, THANK YOU for doing it!
May 16, 2016 5:41 PM # 
Thanks Rebecca. :) I must admit, many people did say thank you. It is easy for the negative comments to stick in your mind though, especially when you want to do well and when people aren't aware of what effort and thought did go into certain aspects. I think I was mostly just exhausted and overwhelmed, which is when small things can seem much bigger than they are. It's all a learning experience!

I'm sorry that you've had that experience with the website. I'm sending a thank you, right back at you! It's impressive what you've done, especially to try to appeal to all the different groups that are going to use it. I imagine that it'll be used as a model for when clubs start re-designing their websites. Orienteering definitely involves many labours of love that are easy to go un- or under-appreciated, especially when it's done on a volunteer basis. But experiencing both sides can make sure that one is more appreciative of things in the future.
May 16, 2016 8:23 PM # 
The way I see it, anytime you put something of your own out there in the public eye (event, course design, website, whatever) people will inevitably give you their opinions on it; that's just a fact of life. So the best way I've found to be prepared for that is to keep in mind that 95% of people are intending to be constructive and helpful (since it's human nature to want to be helpful), even though it might not always come across well or be expressed in the most effective way - especially in the moments immediately after the race (for example) before they have a chance to think about it intelligently.

I think going into it with that perspective helps avoid the knee-jerk negative disheartened/defensive/annoyed reaction, and then you're able to take all the feedback you get (good and bad, useful and not useful) in stride, carry the nice things people say with you more than the nitpicky things, and reflect positively on what went well as well as what you can do to improve your product. Because after all, certainly none of us are perfect and there are always thing(s) all of us can do to improve.

Anyway, just my own attempt to be helpful :) And thanks to both of you for your hard work!
May 16, 2016 9:10 PM # 
I think that's spot on Will. :) Now to put it in to practice is a little easier said than done!
May 16, 2016 9:21 PM # 
Willy, I'm going to be as disheartened/defensive/annoyed as I want to be! :)

Actually, I'm over it now. But I did need some time to acknowledge the feeling and name it, so I could move on from it. Sometimes, being heard is all that's needed.

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