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Discussion: easyJet fail

in: graeme; graeme > 2016-06-13

Jun 14, 2016 9:18 PM # 
200 quid (plus 50 quid fuel) to hire a car and drive back overnight for four of us after the 7.05 pm Glasgow flight disappeared from the departure board without any warning or explanation at about 9 pm ... mind you we all felt pretty tired on Monday!
Jun 14, 2016 10:10 PM # 
EU laws mean you are due compensation, even from easyjet. Claim before the 23rd!
Jun 15, 2016 7:40 AM # 
I also gather the EUOC boys got seriously delayed flying out to Finland Monday morning. Maybe Gatwick is making it's case for a new runway?
Jun 15, 2016 8:28 AM # 
Big Jon:
Proof, once again, that flying via the London airports should be avoided at all costs ;-)
Jun 15, 2016 8:55 AM # 
Not just the airports. London should be avoided if at all possible. We had a nightmare drive down on Friday night. The SE of England is basically full.
Jun 15, 2016 10:01 AM # 
Ahhh, but not full of money, never enough of that...
Jun 15, 2016 12:30 PM # 
It'll be all those bloody Europeans! Kick 'em all out! ;-) JOKE...
Jun 16, 2016 7:04 AM # 
Lots of Europeans were trying to leave, but...
Jun 27, 2016 11:21 PM # 
Ooh look, they found a new excuse!

Dear Mrs Hailey,

I'm very sorry for any inconvenience we may have caused you following the disruption to your flight to Edinburgh.

Our aim is to operate all our flights safely and on time. We do all we possibly can to minimise disruption but unfortunately on some occasions we're unable to keep to our schedule.

The compensation rules set by the EU clearly state that if the disruption is within our control you are entitled to compensation and if it considered 'extraordinary' then no compensation is payable.

Having looked at the details of your flight EZY 813, I can confirm that the reason for your disruption was due to Air Traffic Control Strike. This event is classified as "extraordinary" under EC Regulation 261/2004 as it was outside of our control. This means that in this instance there is no compensation payable.

More information including your 'notice of rights' and the full policy is available on our website:

Once again I would like to apologise for the inconvenience caused and hope to welcome you on board again soon.

Yours sincerely

easyJet Customer Services

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