I hope you actually sent that to them, and I also hope that you gave the computer screen or envelope a big middle finger as you sent it.
Sent it via email this morning. Possibly only the 2nd or 3rd complaint letter I have ever sent. It felt good. Would have been better if I had taken a picture of the license plate, instead of the numbers on the side of the bus. I think those numbers are the same for the entire fleet.