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Discussion: changing?

in: tRicky; tRicky > 2016-09-13

Sep 13, 2016 11:55 PM # 
Have relative who is Thai. In their culture if you have had a string of bad luck you change your given name. So she changed hers from Jane to Jenny. Thought you must have had the same idea when I read RashRouteRicky and talking to Blair.
Hope matters improve a lot and soon.
Sep 14, 2016 12:16 AM # 
Hilariously, the owner's manual says if the 'malfunction warning light' comes on that I should contact my Subaru dealer to find out what the problem is. Yeah, that didn't work out so well for me. It doesn't say the car is going to break down though, just that there's something going on that you should look at soon-ish.
Sep 14, 2016 12:51 AM # 
Pretty sure the owner's manual also says "don't drive it if the engine's overheated", but what the hey.

The engine warning light, and Subaru dealers in general, are pointless - the first time mine tripped (faulty oxygen sensor) I freaked out and rang Subaru, who said "Is it still running? Ok, that's fine then - keep driving and bring it in when you can."
Sep 14, 2016 12:53 AM # 
...and now Zara needs a new engine because she kept driving another 20km with the temperature gauge on red alert. (Mind you, I wouldn't have realised that this could so quickly lead to disaster.) Apparently a hose blew and the coolant leaked - sound familiar?
Sep 14, 2016 1:01 AM # 
Actually I checked that and it said 'If the engine overheats and there is steam coming out of it, stop driving', which there was not. I checked under the bonnet and the radiator wasn't hot at all. There was still coolant in it and that seemed fine too.

The smoke I was told was from an unrelated problem and the temperature gauge was going up and down during the drive, not staying at one level (at least until after North Dandalup, where it did decide to just sit on high).

As far as I'm concerned, I told Subaru of the coolant leak (although my words were 'green fluid') and the smoke issue on Monday so their failure to fix it is their fault but I doubt they'll see it that way. Plus I just called them and for the first time in history, was unable to get through to their service department (they are supposed to call me back but it's been an hour - they probably got the results of my customer satisfaction survey and blacklisted me).
Sep 14, 2016 1:10 AM # 
Jenny - yeah, I blew my old Scooby's engine after the thermostat failed and boiled all the coolant off. I don't know how far I drove on it (didn't notice the temp gauge climbing) but the mechanics were impressed at how many plastic bits in the engine bay had melted.
Sep 14, 2016 1:24 AM # 
I did that to my parents' old Scooby as well. Who would have thought the temp gauge goes back to the bottom when there is no coolant left to measure the temperature. Saved me a day of work though, so all good...
Sep 14, 2016 1:48 AM # 
I did something similar to my old Kia, except a ditch was involved at the time.
Sep 14, 2016 1:55 AM # 
I forgot to mention I saw a family of wild piglets out on course yesterday! Dunno where the parents were but there were 6-8 of them, black ones. Saw them when I was riding up the Bibbulmun Track certainly not riding on the Bibbulmun Track and they scattered when I got near. Well most of them did; some sat and watched me.
Sep 14, 2016 2:06 AM # 
AWWWW Pet Piggies!! We can keep them in the backyard!! PLEASE!!!
Sep 14, 2016 2:09 AM # 
Oh dear, Subaru called back (probably after I replied to their text message asking if I was satisfied with the service) and after discussion during which I told them my car was dead, I was reliably informed by the sales assistant that the Manager stated that the evaporative system wouldn't cause the car not to run. I wonder what it was that caused the car not to run then?

I'll let them sort out another tow.
Sep 14, 2016 2:26 AM # 
*snort* The "evaporative system" (whatever the hell that is, since your aircon is a refrigerative system) shouldn't be leaking green fluid either. And if your engine cooling system is evaporating that's a substantial concern. :)
Sep 14, 2016 2:44 AM # 
AHG = Absolutely Horseshit Group
Sep 14, 2016 3:21 AM # 
Is it coincidence that the two times I've needed that car towed (both this year) were the day before and the day after its booked service, in March and September respectively? Okay so the first time wasn't the car's fault (unless you figure it should have been able to run on diesel).
Sep 14, 2016 5:22 AM # 
Is a 'heater core' different to a 'heater' because now that's what they're telling me is the problem. I'm sure they said heater/air conditioner initially.
Sep 14, 2016 6:10 AM # 
The heater core is the heat exchanger between your engine's cooling system and the airflow into the cabin - your coolant runs through a small radiator in the engine bay, and when you turn the heater on in the cabin it passes air through that radiator to warm it up.

If you were getting green fluid in the cabin/out of the vents, it's entirely plausible that the heater core has split and has been pissing coolant out. Of course, if that's the case there's no way they should have let you take the car away before without waving big red flags at you.
Sep 14, 2016 6:17 AM # 
Random discovery: this wikipedia article mentions that some aircon systems pass air through the aircon's evaporator coil and then through the heater core to dehumidify it. This might be why they're using all of these terms interchangeably. (combination of "front desk droid doesn't understand the system" and "mechanics don't bother using precise language to customers who don't understand it anyway")
Sep 14, 2016 6:31 AM # 
Sounds like something that's going to cost me a lot to fix, especially now the engine is broken. The tow truck guy says to me (after I told him it didn't work) 'Try and start it, sometimes these problems reset themselves'. Hahaha, yeah right. Needless to say, it didn't start.
Sep 14, 2016 6:40 AM # 
Yeah, engines aren't cheap. :(

I'm still a combination of amazed and horrified that they let you drive it away saying it could be "fixed later". I'd seriously be asking a lot of questions along the lines of "tell me why you (Subaru) shouldn't pay for my new engine?" Then get a second opinion from a shop that isn't full of crooks (ie. STechnic).
Sep 14, 2016 7:15 AM # 
It is pretty disgusting that they have actively contributed to this entire situation. It also leaves you unable to do the weekend races! :(
Sep 14, 2016 8:57 AM # 
Might be able to borrow a(nother) ski for the weekend, one that's got a better prospect of making it to the event than the one I've already borrowed. Just need to make sure I can fit a MTB into mum's car and hope she doesn't notice the additional dirt her boot has picked up.
Sep 15, 2016 7:51 AM # 
Engine needs rebuilding. Good thing I have a steady income to pay for this! Oh wait...
Sep 15, 2016 8:03 AM # 
They want you to pay for it, after telling you the fault was a minor problem that could be fixed later?

Also, please please PLEASE tell me you're not going to get them to do it, unless they're giving you a seriously good deal (like, <$2k or something) because they feel vaguely guilty about being useless prats.
Sep 15, 2016 8:11 AM # 
Hahaha, <$2k that'd be good.

How do you get a quote on an engine repair from someone else if the car is stuck in Wangara?

Just getting a call back from S Technic, maybe they can do a bit better than the $7500 that Wangara is quoting.
Sep 15, 2016 8:29 AM # 
STechnic did mine for <$5k from memory. They should be able to give you a ballpark figure, but at the end of the day any quote is going to be a bit of a guess until they take it apart and work out what's damaged and what's salvageable.

The other option is a transplant engine, if they have one available. Can be a fair bit cheaper.
Sep 15, 2016 8:34 AM # 
Wangara doesn't do that. They did tell me what was wrong with it so I can throw some words around at any other place and see what they say.

Still waiting on a return call from STech.
Sep 15, 2016 8:39 AM # 
Sorry, "they" in that case was definitely "STechnic".

Out of curiosity, what did they (Wangara) say was wrong with it?
Sep 15, 2016 8:47 AM # 
Umm, cracked casing leading to the coolant leak. Heads(?) are worn and have been for a while (they asked how long it had been leaking for and I said two weeks). Something about worn engine thingy. As you can see I paid a lot of attention but the gist of it was replacement heat exchanger and engine rebuild for the two heads that were leaking coolant.

What do you reckon are the chances they'll tell the other mob what is wrong with it? Probably zero.
Sep 15, 2016 8:58 AM # 
Cracked heater core casing, maybe? Gosh, I wonder how that would lead to smoke in the cabin and a coolant leak.


They might - everyone knows everyone in that industry.
Sep 15, 2016 9:12 AM # 
It's all for the driver.
Sep 15, 2016 7:39 PM # 
I assume you didn't give them 10 out of 10 for their service.

WA must be a magnet for the country's dodgy Subaru service people - I've certainly never had an experience remotely like that in either Melbourne or Canberra.
Sep 15, 2016 10:47 PM # 
No I didn't and this was the first time they didn't try and ram home that I should.
Sep 19, 2016 7:11 AM # 
Looks like I'm not going to get it any cheaper from STechnic, the difference being with them I'll get a reconditioned (previously non-overheated) engine whereas with Wangara, they were going to fix mine.
Sep 19, 2016 7:52 AM # 
Well that's just poop.
Oct 3, 2016 10:54 AM # 
Well I just did my tax return and my estimated refund has come out at almost the cost of repairing the car so that's some small comfort. I wonder if that includes all the installments I paid during the year.

This discussion thread is closed.