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Discussion: Garming Forerunner ddl problem

in: Orienteering; Gear & Toys;

Oct 13, 2016 8:23 PM # 
Having trouble dowloading the gpx file from Garmin Connect. It may be an issue with the site, but I fear it is more likely to be a corrupt source (the raw data/the .fit file).

Can anyone shed light on this?
Oct 13, 2016 10:10 PM # 
Have you tried turning it off and back on again?
Oct 14, 2016 1:36 AM # 
I had the problem on Friday - kept getting a 505 error message.
My techie son said the message indicated a server problem at their end.
I assumed it would be fixed by now.
Oct 14, 2016 2:03 AM # 
I have been getting that error for two weeks. Tried different browser and different computers. Problem is definitely on their end. I've had to use GPS babel to get my files directly out of my watch, or you can take the raw .fit file from GC and convert that to .gpx with
Oct 14, 2016 12:23 PM # 
I'd love to turn the Garmin site off and on again, tRicky, but my hacking skills are limited. But anyway, it's that I've been able to upload the sessions but not download a gpx track - got a 500 error message. The gpsies site did produce the desired result. Thaks jvincent.
Oct 14, 2016 2:40 PM # 
Just curious why folks are uploading to Garmin and then downloading GPX tracks?
Oct 14, 2016 3:58 PM # 
hughmac': Quickroute and Routegadget.
Oct 14, 2016 4:21 PM # 
Besides Quick Route and Route Gadget I have found uploading to Garmin and then downloading GPX tracks the simplest way to get my GPS tracks, used for some mapping tasks, from the GPS device to OCAD and/or OOM.
Oct 14, 2016 7:16 PM # 
I've had the same problem, and I've found that changing the permissions of who can view the data from just me to everyone allows me to export to gpx from Garmin connect. Unfortunately, this only works sometimes.
Oct 14, 2016 7:50 PM # 
My data goes to Garmin Connect automatically, but if I need a gpx file for something like routegadget I usually just pull it from the AP log... Have you tried that option?
Oct 14, 2016 10:15 PM # 
I get the same error on Garmin connect. I contacted Garmin Europe support and received this response:
Thank you for contacting Garmin Europe.
I am happy to assist.
The issue you are referring to is something that we are aware of and are working hard towards a resolution, however, we do not have a timeframe for this to be completed as yet.

When the issue has been corrected, the fix will be released in a software update. This will be announced on your Garmin Connect account or on Garmin Express. If, at that point you require further assistance please contact us via our Contact Centre whereby we will be happy to talk you through it.

I’m sorry for the inconvenience.
Oct 15, 2016 1:43 PM # 
What cmorse said: I find it a lot easier to find the files here at AP, too.
Oct 15, 2016 2:01 PM # 
thanks, mprg, I await the software up-date
Oct 15, 2016 4:25 PM # 
I've been using SportsTracks 3.1 for a few years downloading from my 305 and then exporting the gpx file which I then import into OCAD. No prpblems so far. I have used the free trial version which seems to have an unlimited life and has all the features I want.
Oct 15, 2016 7:26 PM # 
I manually sync my GC activities to my AP log, at which point I could pull a .gpx file out of it. Is there a way to make that push from GC to AP automatic?
Oct 16, 2016 1:55 AM # 
Yeah - tell Ken to pay Garmin about $5000.
Oct 16, 2016 1:05 PM # 
How do you manually sync GC activities to your AP log when GC shows errors when trying to export GPX and TCX files?
How does one stop a Forerunner that has been programmed to automatically send tracks to Garmin Connect and then delete them? Stop and then send the tracks elsewhere?
Is anyone else skeptical about that software update story. Surely something that broke without a software update can be fixed without one.
Oct 16, 2016 1:32 PM # 
Add Training > GC Web sync. Pulls directly from GC.

May well be a feature that only appears to paid AP supporters.
Oct 16, 2016 9:13 PM # 
Gord, the AP<-GC sync seems to work in spite of the export feature not working in GC. AP is probably pulling the .fit files. And yes, I too am skeptical about the fix coming in a software update.
Oct 21, 2016 12:33 PM # 
This seems to be fixed now

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