Discussion: Shorts
in: tinytoes; tinytoes > 2020-01-10
Jan 12, 2020 3:21 AM
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Back to (original) topic - I'm going to roll the dice again with said institution as it gives a Mastercard option. Just because I don't deposit with them doesn't mean that I don't have an income. It 's just that they pay absolute piddle with deposit accounts. And if'/when I get success I'll then lodge a "comment" regarding the conversation I had at the counter:
Me: I would like to start the process of applying for a Credit Card. I previously held a joint card with my husband but he passed away recently and hence I lost my Credit Card access.
Staff member: I can't deal with you today because we have only 3 staff here. So you'll have to make an appointment.
Me: OK. When is this possible?
Staff Member: I'll just look at my appointments diary. Ummm (while she is scrolling through)... So did you have a good Christmas? Do anything exciting for New Year?
This is the institution that made quite a lot about "listening to you".
Me: I would like to start the process of applying for a Credit Card. I previously held a joint card with my husband but he passed away recently and hence I lost my Credit Card access.
Staff member: I can't deal with you today because we have only 3 staff here. So you'll have to make an appointment.
Me: OK. When is this possible?
Staff Member: I'll just look at my appointments diary. Ummm (while she is scrolling through)... So did you have a good Christmas? Do anything exciting for New Year?
This is the institution that made quite a lot about "listening to you".
Jan 12, 2020 3:31 AM
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Yes, sad. I also notice that customer service people don't listen. Most commonly when l buy petrol '...and could l have a receipt please'. To which they dilly dally on the cash register
for a few seconds and then follow it up with ' ...and would you like receipt?'
Most recently at the Eye and Ear hospital outpatients - half dead looking people get called in, and the cheery doctor asks 'and how are you - did you have a nice break over Christmas?' From looking at these people, l would say clearly not!
for a few seconds and then follow it up with ' ...and would you like receipt?'
Most recently at the Eye and Ear hospital outpatients - half dead looking people get called in, and the cheery doctor asks 'and how are you - did you have a nice break over Christmas?' From looking at these people, l would say clearly not!
Jan 12, 2020 5:24 AM
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I think you'll find most people don't listen these days. Something to do with modern technology destroying attention spans and/or hearing. Customer service people are probably at a disadvantage in that they see so many people, they've probably learned to block out much of what they consider 'useless natter' and so the customer becomes white noise and they'll just ask the same question that you may have already answered as standard procedure. Prior to the removal of plastic bags from shopping centres I always got asked if I wanted a bag, even if I only had one or two items or had brought my own bags with me and they were clearly visible to the assistant.
My sister is the worst. She'll be listening to you talk to her then suddenly be completely distracted by something else and won't hear a word you say. You could be standing right in front of her while this is happening. Sadly I even have to make appointments to see her (though typically that's for her massages :P )
My sister is the worst. She'll be listening to you talk to her then suddenly be completely distracted by something else and won't hear a word you say. You could be standing right in front of her while this is happening. Sadly I even have to make appointments to see her (though typically that's for her massages :P )
Jan 12, 2020 5:43 AM
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Yes, l've experienced the plastic bag issue too, even after l've said l don't need a bag.
Jan 12, 2020 7:02 AM
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A lot of the cases stem from saying the same things over and over and it just comes "out of the mouth" without thinking. I totally understand that. However I thought the loss of a partner might have been a bit "different".
Similar situation: at a wedding reception the waiter was moving around filling and refilling glasses of wine. Because there was a little bit of noise in the room when he was approaching me I shook my head and said "No thanks" and put my hand over the glass. He duly poured the wine between my fingers.
Similar situation: at a wedding reception the waiter was moving around filling and refilling glasses of wine. Because there was a little bit of noise in the room when he was approaching me I shook my head and said "No thanks" and put my hand over the glass. He duly poured the wine between my fingers.
This discussion thread is closed.