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Discussion: It’s a big club

in: Bash; Bash > 2020-04-15

Apr 16, 2020 12:36 PM # 
I had prepaid a trip as a Christmas present. Air fare is mostly useable for a flight in 24 months, but the fees I paid to reserve select seats in advance was excluded from the future credit.

The hotel, which is closed through our original arrival date did refund my deposit.

Mrs might not want to fly within 24 months, with the exception of Olympics
Apr 16, 2020 1:46 PM # 
Not going to lie, everything being cancelled made me feel a lot better about not having made *any* definite plans beyond the first weekend of April.

Let's be real, though - usually your approach is the better one!
Apr 16, 2020 2:58 PM # 
Well done, Cristina! I went a little nuts this year between a milestone birthday and a need for training motivation. There are still two autumn trips to races in North America but they're just long weekends and I used Aeroplan points so it won't be too expensive if/when they're cancelled.

I'm not asking for refunds from race directors since I know those entry fees of $200-400 will help to support one or two families who might have a cash crunch. So far, my first two cancelled races have offered deferrals to 2021 - not necessarily at the same entry fee, which is fair. Air Canada has big problems but I don't feel as much social responsibility to help them. I'm sure governments will help the airlines so I'll be contributing eventually.

We were also supposed to fly to Spain this Sunday. Because that trip was cancelled early in the pandemic, Air Canada refunded everything to my credit card, including seat selection fees. Even if the one non-refundable (closed) hotel sticks to its guns, the trip cancellation will only cost $200. I'm treating the money saved on that trip to be a fund to spend on local businesses, even if I don't really need stuff right now.

@Veinbuster, for last night's cancelled trip to the U.K., AC is only going to credit us for seat selection on the return flight. I suspect a system glitch. Rather than bother them right now, I've attached the original receipt to the cancellation email. When the time comes, I'll see if I can get the extra $220. If not, c'est la vie.

Like the Mrs., I don't feel a strong urge to fly anywhere for a long time, and I'd rather not visit the U.S. until a different president is managing this complex situation.
Apr 16, 2020 7:21 PM # 
when the airlines come asking for money I hope the government puts them on hold, then tells them to find a reservation number then on hold some more, the some elevator music with the odd "your call is important to us' message, then disconnect, then when finally get a person they say that it was an act of God and no bailout.
Apr 16, 2020 7:27 PM # 
They could also charge them $50 to be able to pick their place in line, but then tell them once they get to the front that actually the line is overbooked and they'll have to try again tomorrow.
Apr 16, 2020 10:37 PM # 
I’d tell them they can have all the bailout cash they want but they have to fit it all in one tiny bag that they have to fit in some ridiculous stainless steel rack before they can scuttle off with it.
Apr 16, 2020 11:12 PM # 
Delta also does a 2 year e-credit (I have one for a work trip to the US that was supposed to be next week). But a friend had a HUGE trip for his family booked on Delta (and cancelled by the airline) and did not want Delta to keep his money for 2 years. Amazingly, it took him a 20 minute phone call to get a full refund to his credit card. Air Canada, are you listening?
Apr 16, 2020 11:45 PM # 
Air Canada did offer a refund option but they would only give me about $1500 back on a $2500 fare. I tried to phone them because of the error in the credit amount they were offering but the wait time was 75-90 minutes. If I can resolve the issue a year from now, that's great. If not, it's just one more #CovidCost.
Apr 17, 2020 12:53 PM # 
+1 hammer.. i like that proposal

@ Bash- i had to wait over 2 hrs with CRA- but i just used the portable phone and did everything else- eventually i reached them
Apr 17, 2020 1:03 PM # 
I’ll take up the difference between what I paid Air Canada and what they credited me if/when I am ready to book a new flight. I too have the original bill for the flight.

I do find it unusual to have no trips planned. For years, I have had several on the horizon. I will travel again but can’t really guess if it will be September or next spring.
Apr 17, 2020 7:16 PM # 
Well done, Nick! :) Listening to the recorded messages when I phoned Air Canada, I realized that a lot of people have serious problems like trying to get home when most flights are cancelled. I would have felt silly staying on hold for 90 minutes to ask them to fix a $220 error. So I hung up.

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