Thanks - that part I know. :) I'm thinking of a race like
this one: 15 APers have claimed splits, but there are three (ernst, katia, and me) for whom the points are still gray, the points do not show up in the listing of splits on the user's profile page, and
the race does not seem to be included in their rankings. (I'm wrong about the race not being included in the rankings - I thought I'd double-checked that, but now I see now that I missed it. So it's just a display thing rather than a rankings-calculation thing.)